Bank sends KYC SMSes to a large number of account holders in Goa, takes more than one hour or more for printouts

In another example of waste of time, Bank sends KYC SMSes to a large number of account holders in Goa, takes more than one hour for printouts
The bank staff said that the system is slow, so it will take a long time to take a printout
Yet they do not have the grace to immediately take their account number or call them later
The bank staff gets a salary even if no work is done, while some of the account holders are paid based on the work which they do
It appears that mainly account holders above the age of 45 were sent the KYC SMS
The bank should realize that the time of other citizens is valuable and take alternate measures if their banking software is slow or not working properly